Help Center

At Coastal Strands Shop, we ensure our shopping experience is seamless and user-friendly. Explore our collections and enjoy the ease of browsing through our carefully curated pieces.

Should you have any questions, feel free to contact our customer support team at info@coastalstrands.com

Shipping costs vary depending on your location and the shipping method selected. Standard shipping is free on all orders over $50. Delivery times typically range from 5–10 business days for domestic orders, while international orders may take 10–14 business days. Expedited shipping options are also available at checkout for an additional fee.

Once your order is processed (typically within 1–2 business days), you can expect your package within the shipping timeframe selected at checkout. For standard shipping within the U.S., delivery typically takes 5–10 business days. You will receive tracking information once your order has shipped, so you can monitor your package’s journey.

At Coastal Strands Shop, branding isn’t just about selling products—it’s about creating a connection with our customers. Our brand is built on a foundation of high-quality, affordable clothing that reflects our values of sustainability, impeccable craftsmanship, and timeless style.

At Coastal Strands Shop, we accept all major credit cards (Visa, MasterCard, American Express, and Discover Card. All transactions are secure, and we take your privacy seriously. For more details, you can view our full Privacy Policy.

Absolutely! We take security seriously. Our site uses SSL encryption to ensure that your payment information is processed securely. We do not store credit card details on our servers; all payments are handled through secure payment gateways.

Yes! Coastal Strands Shop offers digital gift cards, which can be purchased through our website and sent directly to the recipient via email. Gift cards can be redeemed online at checkout.

For international orders, your bank or credit card issuer may charge additional fees, such as foreign transaction fees or currency conversion fees. Please check with your bank for more details on any charges that may apply.

Unfortunately, once an order has been placed and payment has been processed, we are unable to change the payment method. Please double-check your payment details before completing your purchase.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package’s delivery status directly on our website or through the carrier’s site. If you have any issues, feel free to contact our customer service team at info@coastalstrands@.com

At Coastal Strands Shop, we want you to love your purchase! If you’re not completely satisfied, we offer a 7-day return policy. Items must be unworn, unwashed, and in their original condition with tags attached. To initiate a return, please contact us via email. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order. The return must follow our standard return policy within 7 days of receiving your purchase.