Help Center

Please use the form below. You can also call customer service at +1 (678) 421-4769.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 5 - 10 business days from the time your package arrives back to us for a refund to be issued.

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Shopping Information

What type of products does Coastal Strands sell?

How much is shipping and how long will it take?

How long will it take to get my package?

Do you ship internationally?

Payment Information

What payment methods do you accept?

Is my payment information secure?

When will my payment be processed?

Can I use a discount code?

Order & Returns

Can I modify or cancel my order?

What is your return policy?

How do I start a return?

What if my order arrives damaged or incorrect?

Ordering from Coastal Strands

How do I place an order?

Can I track my order?

Where can I find size guides?

How can I contact Customer Support?